Returns

If you need to return an item, contact us first at sales@wellnessandpleasure.co.uk with your order details. We will provide return instructions where the item is eligible.

Hygiene-sensitive products

Because many products we sell are intimate or hygiene-sensitive, returns may be restricted once packaging or hygiene seals have been opened. This does not affect your rights where a product is faulty, damaged, misdescribed, or where applicable law gives you additional rights.

Condition of returned items

Where a change-of-mind return is accepted, the product should be unused, complete and in its original packaging, including accessories and any seals supplied with it.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, contact us as soon as possible. Please include your order number and, where helpful, photographs of the issue so we can assess the fastest resolution.

Refunds

Approved refunds are returned to the original payment method. Processing times after approval can vary depending on the payment provider or bank.

Return postage

We will explain the appropriate return method when you contact us. Responsibility for return postage depends on the reason for the return and your applicable consumer rights.

Need help?

Email sales@wellnessandpleasure.co.uk and include your order number where possible.